Global IT Manager

IT Strategy & Governance

• Define and implement global IT strategy aligned with our business goals

• Standardise IT policies, processes and architecture across our regions

• Establish KPIs and SLAs for global IT performance and service delivery

Infrastructure & Operations

• Oversee global network infrastructure, data centres, cloud services and enterprise systems

• Handle service desk operations including password resets, user onboarding/offboarding, and day-to-day support tasks.

• Maintain an up to date IT asset register and ensure all hardware is centrally managed, secured and standardised.

• Manage user access controls by conducting regular permission reviews and maintaining audit trails to ensure access is appropriate and compliant

• Ensure high availability, performance, and scalability of IT systems.

• Lead global IT service management (ITSM), including incident, problem, and change management.

• Contribute to completing InfoSec and client security questionnaires with accurate, timely responses.

Cybersecurity & Compliance

• Own global IT security policy, controls, and incident response protocols.

• Ensure network infrastructure meets security standards required for ISO and other international certifications.

• Lead the implementation and accreditation process for SOC 2 compliance and maintain ongoing alignment with security frameworks.

• Manage ISO audit processes and maintain continuous compliance readiness.

• Manage global risk assessments and audits.

• Oversee endpoint protection tools (e.g., antivirus), monitor scan results, respond to threats such as ransomware or malware, and update policies as needed.

• Plan and execute cybersecurity awareness exercises (e.g., phishing simulations) and act on results to improve security posture.

• Design, implement, and maintain secure remote access solutions, including VPN and Zero Trust architectures.

Team Leadership & Vendor Management

• Lead distributed IT teams across regions.

• Develop talent, set objectives, and ensure consistent training.

• Oversee IT service providers, including ISPs, A/V vendors, hardware suppliers, and ensure quality and contract compliance.

• Administer and optimize Office 365 licensing, SharePoint environments, and related collaboration tools.

Project & Budget Management

• Oversee global IT projects such as local and international office moves from planning to implementation.

• Control IT budgets, forecast costs, and ensure cost-effectiveness.

• Drive enterprise-wide system upgrades, integrations, and digital transformation.

Stakeholder Engagement

• Partner with business leaders to understand needs and propose IT solutions.

• Act as a liaison between regional IT teams and corporate functions.

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• 26 days holiday plus flexible bank holidays (increasing by one holiday for each year of service, up to a maximum of 30 days)  

• Healthcare cash plan with Simply Health  

• Cycle to Work and Tech Scheme

• Access to discounts on things like travel, electronics, fashion, fitness and more

• Rich learning and development opportunities supported through our Growth Mindset fund.

• Modern city centre offices with fantastic perks, fully stocked fridge providing soft drinks and complimentary breakfast  

• Work from anywhere after one year of employment

• Employee share option scheme

• Regular social activities and events

• Opportunity to be a part of one of Manchester’s hottest tech scale ups